At PRISMO GLOW LLC, we are committed to providing reliable, timely, and transparent shipping for every order. This Shipping Policy explains how orders are processed, fulfilled, and delivered within the United States.
1. Order Cut-Off Time
Orders placed before 5:00 PM (EST) on business days are processed the same day.
Orders placed after this time will be processed on the next business day.
2. Order Processing Time
All standard items require 1–2 business days for processing.
This time allows for order verification, quality checks, and secure packaging before shipment.
3. Custom or Made-to-Order Items
Orders that include custom or made-to-order products may require additional fulfillment time.
In such cases, delivery will not exceed 14 business days, in accordance with Klarna’s fulfillment requirements.
4. Shipping Time
Once an order has been processed and shipped, delivery within the United States typically takes:
5–7 business days for standard shipping
Delivery times may vary depending on location and carrier performance.
5. Shipping Methods
We partner with reliable U.S. shipping carriers to ensure safe and timely delivery.
Once your order ships, a tracking number will be sent to your email address.
6. Shipping Costs
We are pleased to offer free standard shipping on all U.S. orders.
There are no additional shipping charges at checkout.
7. Order Tracking
Tracking information will be provided via email once your order has shipped.
You can monitor your shipment directly through the carrier’s tracking system.
8. Shipping Delays
While we strive to meet all estimated delivery times, delays may occur due to factors beyond our control, such as:
Weather conditions
Carrier delays
High shipping volumes
If a significant delay occurs, we will notify you as soon as possible.
9. Incorrect or Incomplete Addresses
Please ensure that your shipping information is accurate and complete at checkout.
PRISMO GLOW LLC is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
10. International Shipping
At this time, we only ship within the United States.
11. Contact Information for Shipping Inquiries
For questions regarding shipping or order status, please contact us:
PRISMO GLOW LLC
📧 Email: support@prismoglow.store
📞 Phone: +1 (832) 752-7502
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)