At PRISMO GLOW LLC, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions and procedures for returns, refunds, and exchanges in accordance with standard U.S. e-commerce practices.

1. Return & Refund Requests

Customers may request a return or refund for eligible products.
All requests must follow the guidelines outlined in this policy.

2. Eligibility for Returns & Refunds

To qualify for a return or refund:

  • Items must be unused, unworn, and in original condition

  • Original packaging must be intact

  • Return requests must be submitted within 21 days of delivery

  • Proof of purchase (order number or receipt) is required

3. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, negligence, or improper handling

  • Items returned outside the approved return window

  • Custom-made or personalized products once production has begun, as these items are created specifically for the customer and cannot be resold

4. Refund Approval Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed promptly.

5. Refund Method

Refunds are issued to the original payment method used at checkout.
Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately.
We will provide instructions for a replacement or return at no additional cost to you.

7. Order Cancellations

Orders may be canceled before shipment.
Once an order has shipped, it will be subject to the return process outlined in this policy.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping charges, if applicable, are non-refundable

9. Customer Support

For return or refund assistance, please contact us:

PRISMO GLOW LLC
📧 Email: support@prismoglow.store
📞 Phone: +1 (832) 752-7502
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.
Changes will be posted on this page with an updated effective date.

11. Return Address

4022 Rio Grande Blvd NW D
Albuquerque, NM 87107
United States